I ran into this error when I was installing patch 17 to 11.2.0.3 on Windows 2008 R2. Recommended actions: OPatch needs to modify files which are being used by some processes. Even though I stopped all of the Oracle related services, it still failed with this same error. Here is how to resolve this issue:
1. Reboot server to safe mode
2. Rename ORACLE_HOME directory to something else
3. Reboot server to normal mode
4. Rename ORACLE_HOME directory to what it was
5. Apply patch as usual.
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